The platform scales and supports both small development teams and organizations, and large enterprise businesses. Globally deployed across data centers around the world, the solution you build upon.
Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your employee and customer interactions, leading to less churn and more revenue. One platform solution for communications and contact centers gives you one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts.
The X4 plan is designed for supervisors and administrators. Supervisors can use more advanced analytics and wallboards to improve employee productivity. The Barge-Monitor-Whisper feature allows supervisors to interrupt calls, monitor calls silently, or speak only to the agent without the end customer hearing. Administrators can optimize service quality through dashboards and improve operations and call handling..